Terms & Conditions

Welcome to Mindful Journey Psychology. These Terms & Conditions govern your use of our services and website. By accessing or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Psychological Services

1.1 Professional Standards

All psychological services provided by Mindful Journey Psychology adhere to the Australian Psychological Society (APS) Code of Ethics and are delivered in accordance with the standards set by the Psychology Board of Australia.

1.2 Nature of Services

Our services include but are not limited to psychological assessment, therapy, counseling, and consultations for individuals across the lifespan, including children (5+ years), adolescents, adults, and families.

2. Appointments and Fees

2.1 Scheduling

Appointments can be scheduled via phone, email, or through our online booking system when available. Confirmation of appointments will be provided via your preferred method of communication.

2.2 Fee Structure

Our current fee schedule is available upon request. Fees are payable at the time of service. We accept payment by EFTPOS, credit card, or direct bank transfer.

2.3 Medicare and Health Insurance

Eligible clients may claim rebates through Medicare with a valid Mental Health Treatment Plan from their GP. We also accept clients with private health insurance that covers psychological services. It is the client's responsibility to confirm their eligibility for rebates.

2.4 Cancellation Policy

We require at least 24 hours notice for cancellation of appointments. Late cancellations (less than 24 hours) or no-shows may incur a fee of 50% of the scheduled appointment cost. Repeated late cancellations or no-shows may result in a requirement for pre-payment for future appointments.

3. Client Responsibilities

3.1 Accurate Information

Clients are responsible for providing accurate and complete information necessary for their care, including personal details, medical history, and current medications.

3.2 Active Participation

Successful therapy outcomes depend on client engagement. We encourage active participation in the therapeutic process, including completing recommended between-session activities when appropriate.

3.3 Communication

Clients should communicate any concerns, questions, or changes in circumstances that may affect their treatment as soon as practicable.

4. Confidentiality and Privacy

4.1 Confidentiality

All information shared during sessions is confidential within the boundaries of our Privacy Policy and legal requirements. Please refer to our Privacy Policy for comprehensive information.

4.2 Limitations to Confidentiality

There are circumstances where confidentiality may be limited, including:

• Immediate risk of harm to yourself or others
• Abuse or neglect of children or vulnerable persons
• Court orders requiring disclosure
• Insurance or Medicare claims processing

5. Telehealth Services

5.1 Platform

Telehealth services are provided through secure, encrypted platforms that comply with privacy regulations. Clients are responsible for ensuring they have adequate technology and a private space for telehealth appointments.

5.2 Limitations

Not all psychological services are appropriate for telehealth delivery. The psychologist reserves the right to determine if telehealth is suitable for a client's needs or to recommend in-person sessions when clinically indicated.

6. Website Use

6.1 Information Accuracy

While we strive to ensure the information on our website is accurate and up-to-date, it is provided for general informational purposes only and should not be considered a substitute for professional psychological advice.

6.2 Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Mindful Journey Psychology and is protected by Australian and international copyright laws.

7. Limitation of Liability

7.1 Professional Service

While we are committed to providing high-quality psychological services, we cannot guarantee specific outcomes from therapy as results vary depending on many factors, including client engagement.

7.2 Website Disclaimer

We do not accept liability for any loss or damage arising from reliance on information contained on our website. Use of our website is at your own risk.

8. Termination of Services

8.1 Client-Initiated

Clients may discontinue services at any time. We appreciate notification if you decide to terminate therapy.

8.2 Psychologist-Initiated

We reserve the right to terminate services if:

• We determine we cannot provide appropriate care for your needs
• There is consistent non-compliance with treatment recommendations
• There is repeated non-payment of fees
• The therapeutic relationship is no longer productive

In such cases, appropriate referrals will be provided where possible.

9. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. Changes will be effective upon posting to our website. Continued use of our services after changes indicates your acceptance of the revised Terms & Conditions.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Queensland and the Commonwealth of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Mindful Journey Psychology
Suite 505, 6 North Lakes Drive
North Lakes QLD 4509
Phone: 0481 578 624
Email: info@mindfuljourneypsychology.com.au

Last updated: 29 June 2025